winb Terms & Conditions

1. Introduction and Acceptance

These Terms and Conditions constitute a legally binding agreement between you (the "Player" or "User") and winb ("the Platform", "we", "us", "our") governing your access to and use of the winb online gaming platform available at https://winb.vu. By registering an account, accessing the platform, or placing any wager, you confirm that you have read, understood, and agree to be bound by these T&C in their entirety, together with any additional policies referenced herein, including the Privacy Policy and Responsible Gaming Policy.

winb operates as an online gaming and sports betting platform serving adult players. The platform is intended for recreational use only and does not guarantee any financial outcome. Players accept that all gaming activity involves risk and that no outcome is guaranteed. winb is a safe and reliable platform that uses SSL encryption and certified RNG systems for all games.

2. Eligibility

To register and use winb, you must meet all of the following conditions at the time of registration and at all times during which you hold a winb account:

• You must be at least 21 years of age. winb enforces a strict minimum age of 21 for all players, regardless of location within Bangladesh.
• You must be a natural person acting on your own behalf. Corporate or institutional accounts are not permitted.
• You must not be registered as a self-excluded player on winb or any affiliated platform at the time of registration.
• You must register using accurate, truthful, and current personal information. Providing false information is grounds for immediate account closure and forfeiture of any balance.
• You must not be acting as an agent or proxy for any other person in registering or using a winb account.

winb reserves the right to request documentary proof of eligibility at any point. This includes but is not limited to a copy of your National Identity Card (NID), passport, or a recent utility bill confirming your address. Failure to provide satisfactory documentation within the timeframe specified by winb may result in suspension or permanent closure of your account and forfeiture of any outstanding balance.

3. Account Registration and Security

Each player is permitted to hold one account on winb. If winb identifies that a player has created more than one account — whether using the same or different identity details, mobile numbers, payment methods, or device identifiers — winb reserves the right to close all duplicate accounts, void any winnings generated from those accounts, and retain any deposited funds pending investigation. Players found to have operated multiple accounts in order to claim bonuses more than once will be permanently banned from winb.

You are solely responsible for maintaining the confidentiality of your winb account login credentials. You must not share your username, password, or account access with any third party under any circumstances. winb will not be held liable for any loss or damage arising from unauthorised access to your account that results from your failure to keep your credentials secure. If you suspect that your account has been accessed without your authorisation, you must contact winb support immediately.

KYC Verification

winb requires all players to complete Know Your Customer (KYC) verification before processing any withdrawal request. KYC verification requires you to submit a valid government-issued photo ID (National Identity Card or passport) and, where requested, proof of address and proof of payment method ownership. winb may request KYC documentation at any stage of account use, not only at the point of withdrawal. Failure to complete KYC within 30 days of a request may result in account suspension.

Account Closure

You may request to close your winb account at any time by contacting winb support. winb will process your request within a reasonable timeframe. Any pending wagers will be settled according to their normal outcome and any withdrawable balance will be returned to your registered payment method following completion of KYC verification. winb may close your account without notice if there is evidence of fraud, breach of these T&C, or misconduct.

4. Deposits and Withdrawals

winb accepts deposits via bKash, Nagad, Rocket, Upay, and direct bank transfer to supported Bangladeshi banks including BRAC Bank, City Bank, Islami Bank, and Sonali Bank. Deposits are processed in Bangladeshi Taka (BDT). The minimum deposit is ৳100. winb does not accept deposits from third-party accounts — the payment method used for deposits must belong to the registered account holder.

All deposit transactions on winb are processed in real time. Once a deposit is confirmed by the payment network, the funds are credited to your winb account balance immediately. winb is not responsible for delays caused by network congestion, mobile wallet downtime, or banking system outages outside of winb's control. If a deposit is debited from your payment account but not credited to winb within 30 minutes, you should contact winb support with your transaction reference number.

Withdrawal Policy

Withdrawal requests are processed to the same payment method used for the most recent deposit to that account. The minimum withdrawal amount is ৳500. KYC verification must be completed before any withdrawal is processed. winb aims to process approved withdrawal requests within 24 hours of approval during normal operating hours (Bangladesh Standard Time, UTC+6). Withdrawal requests submitted during peak periods or requiring additional verification may take longer.

Currency and Exchange

All transactions on winb are denominated in Bangladeshi Taka (BDT). winb does not offer currency conversion services. Players are responsible for any fees charged by their own bank or mobile wallet provider in connection with transactions on winb. winb does not charge a platform fee for standard deposits or withdrawals, but may apply fees for unusual or non-standard transaction requests at its discretion.

winb reserves the right to delay or decline a withdrawal request pending satisfactory completion of anti-money laundering (AML) checks. If winb identifies unusual transaction patterns or has reasonable grounds to suspect that a player's account is being used for purposes other than genuine gaming, winb may freeze the account, withhold funds, and report the matter to the relevant authorities in accordance with applicable law.

5. Bonuses and Promotions

winb offers bonuses and promotional rewards to eligible players from time to time. All bonuses are subject to the specific terms and conditions published alongside each promotion. In the absence of promotion-specific terms, the general bonus rules set out below apply. winb reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice.

Bonuses credited to your winb account are subject to wagering requirements before any portion of the bonus or winnings derived from the bonus may be withdrawn. The applicable rollover multiplier for each bonus is stated in the promotion-specific terms. Until the wagering requirement has been met in full, bonus funds and any associated winnings are non-withdrawable. winb tracks wagering progress automatically and you can check your current rollover status from your account dashboard.

• Bonuses may only be claimed once per player per promotion unless the promotion terms explicitly state otherwise.
• Bonuses are non-transferable and have no cash value until the applicable wagering requirement has been met.
• winb reserves the right to void any bonus and associated winnings if there is evidence of bonus abuse, including but not limited to the use of multiple accounts, irregular betting patterns designed to minimise risk while completing wagering requirements, or the use of third-party software or automation.
• Free spins awarded as part of a promotion are valid for the specified game only and expire within the period stated in the promotion terms.
• winb's decision on all bonus-related matters is final. Players who dispute a bonus outcome should contact winb support with full details of their complaint.

6. Prohibited Conduct

The following conduct is strictly prohibited on winb. Any player found to be engaging in prohibited conduct will have their account suspended or permanently closed, all winnings voided, and deposited funds may be withheld pending investigation. In serious cases, winb may refer the matter to law enforcement authorities.

• Registering or operating more than one winb account, whether under the same name or a different identity.
• Using automated bots, scripts, software, or any technical tool to interact with the winb platform in place of a human player.
• Colluding with other players, dealers, or any third party to gain an unfair advantage over the house or other players.
• Depositing funds derived from illegal activity, money laundering, or any other criminal conduct through the winb platform.
• Exploiting software errors, glitches, or vulnerabilities in the winb platform or any game offered on it. Any winnings derived from exploiting a known or suspected error must be reported to winb support immediately and are not withdrawable pending review.

winb employs fraud detection systems that monitor all account activity in real time. Suspicious activity triggers an automatic review process. Players should be aware that winb may pause withdrawals while a review is in progress. winb is not liable for any inconvenience caused by a legitimate fraud review.

7. Responsible Gaming

winb is committed to providing a safe gaming environment. All players must be 21 years of age or older. winb provides a suite of responsible gaming tools accessible from every player's account dashboard, including deposit limits (daily, weekly, monthly), session time reminders, cool-off periods of between 24 hours and 30 days, and self-exclusion options that lock the account for a minimum period of 6 months. These tools are standard account features and do not require a player to contact support to activate.

If you believe that your gaming activity is becoming harmful to yourself or others, winb strongly encourages you to make use of the available responsible gaming tools or to contact winb support directly to request account restrictions or permanent closure. winb support can be reached at [email protected] at any time. winb does not treat requests for self-exclusion or account closure as a loss of business — protecting a player's wellbeing is a core part of how winb operates.

8. Intellectual Property

All content on the winb platform, including but not limited to software, design, graphics, text, logos, game interfaces, and data compilations, is the property of winb or its licensed content providers and is protected by applicable intellectual property law. You are granted a limited, non-exclusive, non-transferable licence to access and use the winb platform for personal, non-commercial gaming purposes only. You must not copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content on the winb platform without the prior written consent of winb.

The winb brand name, logo, and associated marks are trademarks of winb. Unauthorised use of any winb trademark, including in domain names, social media handles, or promotional materials, is strictly prohibited and may result in legal action.

9. Limitation of Liability

To the maximum extent permitted by applicable law, winb shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the winb platform, including but not limited to loss of funds, loss of profits, loss of data, or loss of gaming opportunities, even if winb has been advised of the possibility of such damages. winb's total aggregate liability to any player in connection with any single incident or series of related incidents shall not exceed the net amount deposited by that player to winb in the 30 days preceding the incident.

winb does not warrant that the platform will be available at all times or that it will be free from errors, interruptions, or security vulnerabilities. winb makes reasonable efforts to maintain platform availability and to address technical issues promptly, but planned and unplanned maintenance may result in temporary unavailability. winb will not be liable for losses incurred by players during periods of platform unavailability.

10. Amendments and Termination

winb reserves the right to amend these Terms and Conditions at any time. Where the amendment is material, winb will make reasonable efforts to notify registered players by email or by displaying a notice on the platform. Continued use of the winb platform after an amendment has been published constitutes acceptance of the amended terms. It is your responsibility to review these T&C regularly.

winb may terminate your access to the platform at any time, with or without notice, if you are found to be in breach of these T&C or if winb reasonably believes that your account activity poses a risk to the platform, other players, or third parties. Upon termination for breach, any balance remaining in your account may be forfeited. Where termination is not related to player misconduct, winb will return any withdrawable balance to your registered payment method following KYC verification.

11. Governing Law and Dispute Resolution

These Terms and Conditions and any dispute arising from your use of the winb platform shall be governed by and construed in accordance with applicable law. In the event of a dispute between you and winb, you should first contact winb support at [email protected] with a detailed written description of your complaint. winb will acknowledge your complaint within 5 business days and aim to provide a substantive response within 14 business days. winb's decision on player disputes is final where no further escalation mechanism is available.

12. Contact Us

If you have any questions about these Terms and Conditions, or if you need support with your winb account, please contact the winb support team. You can reach us by email at [email protected]. Our support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6). Please include your registered username and a clear description of your query in any support communication to help us assist you as quickly as possible.