winb Privacy Policy

1. Introduction

This Privacy Policy explains how winb ("we", "us", "our") collects, uses, stores, discloses, and protects personal information about users ("you", "your") of the winb online gaming platform at https://winb.vu. This policy applies to all personal data collected through the winb website, mobile browser interface, and any related communications channels including customer support.

winb is built for players in Bangladesh. The platform understands the data privacy expectations of Bangladeshi users and operates with the principle that your personal information belongs to you — winb collects only what it needs, uses it only for the purposes described in this policy, and does not sell it to third parties under any circumstances.

2. Information We Collect

winb collects personal information in three main ways: information you provide directly when registering and using the platform, information generated automatically by your use of the platform, and information received from third-party payment processors in connection with your transactions.

Information You Provide

When you register an account, contact support, or complete KYC verification, you may provide some or all of the following:

• Full name, date of birth, and residential address (city, district — e.g. Dhaka, Chittagong, Sylhet, Khulna).
• Mobile phone number used for account registration and two-factor authentication.
• Email address (where provided) for account communications and support.
• Identity documents submitted for KYC verification, including a copy of your National Identity Card (NID) or passport.

Automatically Collected Information

When you use the winb platform, the following data is collected automatically by our systems:

• IP address, browser type, operating system, and device type (used for fraud prevention and security).
• Session data including login timestamps, game activity logs, betting history, and deposit and withdrawal records.
• Cookie and session identifiers used to maintain your logged-in session and deliver platform functionality.

Payment Transaction Data

When you make a deposit or withdrawal via bKash, Nagad, Rocket, or a supported bank, winb receives transaction confirmation data from the payment network. This includes the transaction reference number, amount, timestamp, and a masked identifier for your payment account (e.g. a partial mobile number). winb does not store your full bKash PIN, Nagad PIN, or bank account password. Full payment credentials are handled exclusively by the respective payment provider.

3. How We Use Your Information

winb uses your personal information only for specific, legitimate purposes directly related to operating the platform and providing services to you. The purposes for which we process personal data are:

• Account creation and management: to register your account, verify your identity, and maintain your player profile.
• Transaction processing: to process deposits and withdrawals via bKash, Nagad, Rocket, and supported banks, and to maintain accurate financial records.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and other misuse of the platform.
• Customer support: to respond to your queries, resolve disputes, and provide assistance with your winb account.
• Responsible gaming: to monitor account activity for signs of problem gambling and to support players who request deposit limits, cool-off periods, or self-exclusion.
• Legal and regulatory compliance: to fulfil obligations under applicable law, including responding to lawful requests from law enforcement or regulatory authorities.

winb does not use your personal data for targeted advertising, profiling for commercial purposes unrelated to your use of the platform, or to share with marketing partners. If winb ever introduces a marketing communications programme, you will be given a clear opt-in choice before any marketing data processing begins.

4. Payment Data and Financial Information

winb takes particular care with financial data. Deposit and withdrawal records are maintained for a minimum of 5 years from the date of the transaction to comply with anti-money laundering (AML) obligations. This retention period is a legal requirement and cannot be shortened upon request. All financial records are stored in encrypted form on secured servers.

winb uses bKash, Nagad, Rocket, and bank transfer infrastructure to process payments. These payment providers operate under their own privacy policies and terms, which govern how they process your payment credentials on their end. winb does not have access to your full payment account credentials. If you have a concern about how a payment provider handles your data, you should contact that provider directly.

5. Disclosure to Third Parties

winb does not sell, rent, or trade your personal data. winb may share personal data with third parties only in the following limited circumstances:

• Payment processors: transaction data is shared with bKash, Nagad, Rocket, and banking partners solely to process your deposits and withdrawals. These providers receive only the minimum data necessary to complete the transaction.
• Game providers: Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and other game studios may receive a pseudonymous player identifier to facilitate game session delivery and RTP reporting. They do not receive your name, mobile number, or payment details.
• Legal authorities: if winb receives a lawful court order, regulatory directive, or law enforcement request requiring disclosure of personal data, winb will comply with that legal obligation. winb will notify you of such a request where permitted by law.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of winb's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy protections that apply.

winb does not share personal data with advertising networks, social media platforms, analytics resellers, or data brokers. Any third-party service providers that winb engages are contractually bound to process your data only on winb's instructions and to maintain appropriate security measures.

6. Data Retention

winb retains your personal data for as long as your account is active and for a period thereafter as required by applicable law or as necessary for legitimate business purposes such as resolving disputes and preventing fraud. The standard retention periods are as follows: account registration data is retained for the duration of the account and for 5 years after closure; KYC identity documents are retained for 5 years from the date of verification; financial transaction records are retained for 5 years from the date of the transaction; customer support communications are retained for 2 years from the date of the last communication.

When the applicable retention period expires and there is no legal obligation requiring continued storage, winb will securely delete or anonymise your personal data so that it can no longer be associated with you. You may request early deletion of personal data that is not subject to a legal retention obligation by contacting winb support at [email protected].

7. Cookies and Tracking Technologies

winb uses cookies and similar session technologies solely to operate the platform. Cookies are small data files stored on your device that allow the winb platform to recognise your browser, maintain your logged-in session, remember your language preference, and deliver consistent platform performance. winb does not use advertising cookies, third-party tracking pixels, or cross-site behavioural tracking of any kind.

The cookies set by winb are strictly necessary session cookies that expire when you close your browser, plus a persistent authentication cookie that maintains your login for a defined period. You can control cookie behaviour through your browser settings. Disabling all cookies may affect platform functionality — in particular, the ability to remain logged in between sessions. winb does not gate access to information pages based on cookie consent; you can read this Privacy Policy without accepting any cookies.

8. Your Rights Over Your Personal Data

winb respects your rights over your personal data. You may exercise the following rights at any time by contacting winb support at [email protected]:

• Right of access: you may request a copy of the personal data winb holds about you.
• Right of correction: you may request that inaccurate or incomplete personal data be corrected.
• Right of deletion: you may request deletion of personal data that is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to restrict processing: you may request that winb restricts the processing of your data to storage only, pending resolution of a dispute or verification of accuracy.
• Right to object: you may object to the processing of your personal data for any purpose other than fulfilling your account contract or complying with a legal obligation.

winb will respond to data rights requests within 30 days of receipt. Where a request is complex or numerous, winb may extend this period by a further 30 days and will notify you accordingly. There is no fee for making a data rights request. winb may decline a request where fulfilling it would conflict with a legal obligation or the rights of a third party, and will explain the reason for any such refusal.

9. Security Measures

winb implements a layered security approach to protect your personal data. All data transmitted between your device and the winb platform is encrypted using SSL (Secure Sockets Layer) technology. Data stored on winb's servers is encrypted at rest. Access to personal data is restricted to winb personnel who require it to perform their job functions, and all such personnel are subject to confidentiality obligations. winb conducts regular security reviews of its systems and infrastructure.

No security system is impenetrable. While winb takes all reasonable and appropriate steps to protect your personal data, we cannot guarantee that data stored on our systems will never be accessed without authorisation. In the event of a data breach that is likely to result in a risk to your rights or freedoms, winb will notify affected players without undue delay and take immediate steps to contain and remediate the breach.

10. Minors and Age Verification

winb strictly prohibits use of the platform by anyone under the age of 21. winb does not knowingly collect personal data from persons under 21. Age verification is a mandatory part of the KYC process for all players. If winb discovers that personal data has been collected from a person under 21, that data will be deleted immediately and the account permanently closed. Parents or guardians who believe that a minor has registered on winb should contact [email protected] immediately so that the account can be closed and data removed without delay.

11. Changes to This Privacy Policy

winb may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or data handling practices. When a material change is made, winb will post the updated policy on this page with a revised effective date, and where appropriate will notify registered players by email or via a platform notification. Your continued use of winb following the posting of a revised Privacy Policy constitutes your acceptance of the changes. If you do not agree to the revised policy, you should stop using winb and contact support to close your account.

12. Contact and Data Enquiries

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a concern about how winb handles your personal data, please contact the winb support team by email at [email protected]. Please include your registered username and a clear description of your request. winb will acknowledge your enquiry within 5 business days and aim to resolve it within 30 days. All data-related requests are handled with strict confidentiality.